Shipping & Delivery Policy

At GetBathware, we ship directly from our warehouse to your house — fast, clear, and upfront.

Delivery fees are calculated based on item size, weight, and delivery location. All prices are in AUD.

Sydney Metropolitan Area

Small Items

Flat rate: $39.00

Large Items (excluding stone baths and tiles)

Flat rate: $85.00

1-person delivery only

Bulky/heavy items require assistance on site

Delivery to the closest easily accessible location

Ground level / level access only

Stone Baths

Crane lift: $245.00

Each additional stone bath: $100.00

Forklift delivery available on request at an additional cost

Tiles

Crane lift (first pallet): $195.00

Each additional pallet: $50.00

Forklift delivery available on request

Pallet size varies depending on tile thickness

Outside Sydney – Interstate Deliveries

Delivery availability depends on product type and location.

NSW, QLD, ACT, SA, VIC

Small items: Flat rate $59.00

Large items: Contact us for a quote

Stone baths: Contact us for a quote

Tiles: Not available for delivery

TAS, WA, NT

Small items: Flat rate $79.00

Large items: Not available

Stone baths: Not available

Tiles: Not available

 

 

Dispatch & Delivery Timeframes

We stock a wide range of products at our Sydney Distribution Centre. Some items ship directly from suppliers.

Instant Ship Items

Dispatch: 1–2 business days

Delivery: 2–4 business days to most metro areas

Regular Ship Items

Dispatch: Typically 7–12 business days

Custom / Made-to-Order Items

Lead times range from 2–12 weeks

If timing is critical, please contact us before purchasing

Delivery timeframes are estimates only and may vary due to courier delays or peak periods.

Delivery Process

Once your order is ready, our team will contact you to schedule delivery

Someone must be available to receive and inspect goods

Re-delivery fees may apply if no one is available

Heavy & Bulky Items

Delivered via 1-person delivery

Customer assistance required on site

Delivery to the closest accessible location only

No stairs or internal placement

2-person delivery available at an additional cost on request

Click & Collect

Available from our Smithfield Warehouse

You will be notified once your order is ready to collect

Collections are by appointment only

Warehouse collection hours

Monday to Friday

7:00am – 4:00pm

 

 

Important Information

Delivery fees cover one delivery only

Orders with mixed lead times are consolidated into one delivery based on the longest lead time

Split deliveries can be arranged for an additional fee

Some remote locations may require delivery to a local depot or transport hub

All deliveries are insured — damage must be reported within 48 hours

Authority to Leave is available on request; GetBathware is not responsible for loss or damage once goods are left unattended